Refund policy

KYE'S KAMEO BOUTIQUE

RETURN, EXCHANGE & REFUND POLICY

PLEASE READ BEFORE PLACING YOUR ORDER

At Kye's Kameo Boutique, we appreciate each and every order! As a small business, we work hard to provide quality products while maintaining reasonable turnaround times.

To ensure clear expectations and protect both our customers and our business, the following policies will be strictly enforced.

CUSTOM APPAREL — ALL SALES FINAL

ALL CUSTOM APPAREL SALES ARE FINAL. NO REFUNDS, RETURNS, OR EXCHANGES.

This includes, but is not limited to:

  • Personalized apparel

  • Custom designs and graphics

  • Made-to-order apparel

  • Special-order clothing

  • Apparel customized with names, numbers, logos, or other requested details

Please double-check all sizes, colors, spelling, and design selections before placing your order.

Once an order has been placed, cancellations or refunds will not be accepted for custom apparel, except as required by law or in the event of an error on our part.

PREORDER APPAREL

Preorder items are ordered specifically based on customer demand and are subject to the advertised turnaround time.

Preorders are considered final once the preorder has closed or merchandise has been ordered from our suppliers.

We do not offer refunds or cancellations on preorders simply because they have not arrived or been completed while still within the stated turnaround time.

Any supplier-related delays will be communicated as soon as reasonably possible.

TURNAROUND TIMES — PLEASE READ!

If an item has an advertised turnaround time of 1–4 weeks, we have the FULL 4 weeks to complete your order.

Turnaround times are calculated using business days only.

  • Business days are Monday–Friday.

  • Weekends and holidays DO NOT count toward turnaround times.

  • While we frequently spend evenings, weekends, and holidays working on orders, these additional hours do not shorten our advertised processing timeframe.

  • Turnaround times begin when the order is placed and all required customization details have been received, unless otherwise stated.

  • Shipping and delivery times are separate from our processing turnaround times.

EFFECTIVE IMMEDIATELY: WE WILL NO LONGER ISSUE REFUNDS OR ACCEPT CANCELLATIONS SOLELY BECAUSE AN ORDER IS STILL BEING PROCESSED WITHIN ITS ADVERTISED TURNAROUND TIME.

An order is not considered overdue until the full stated processing period has passed.

We understand that everyone is excited to receive their orders, and we appreciate your patience while we complete them!

REGULAR RETAIL RETURNS & EXCHANGES

For eligible regular-priced, non-custom, in-stock merchandise, we accept exchanges or returns for a Kye's Kameo e-gift card/store credit only.

We do not issue refunds to the original payment method for eligible change-of-mind returns.

Our return/exchange window is 15 days from the date your order is delivered or picked up.

To be eligible for a return or exchange:

  • Merchandise must be unused, unworn, and in its original condition.

  • Proof of purchase or a receipt is required.

  • The return must be requested within 15 days of delivery or pickup.

  • Items must not fall under our final-sale categories.

Approved returns will be issued as store credit via email.

Store credits expire one year from the date of issuance, where permitted by law.

SALE & CLEARANCE ITEMS

ALL SALE AND CLEARANCE ITEMS ARE FINAL SALE.

Only eligible regular-priced merchandise may be returned or exchanged.

Sale, clearance, discounted final-sale merchandise, and custom-made items are not eligible for returns or exchanges, except where required by law.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We take pride in our products and want you to be happy with your purchase!

If you receive an incorrect, damaged, or defective item, please contact us within 3 business days of delivery, whenever possible.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item

We will review the situation and determine an appropriate resolution, including replacement, correction, store credit, or refund as applicable.

This reporting timeframe does not limit any rights provided by applicable consumer protection laws.

RETURN SHIPPING

To return or exchange an eligible product, please contact us before shipping your item.

Return Address:

Kye's Kameo Boutique
519 W Cedar Street
Rawlins, WY 82301

Customers are responsible for return shipping costs on eligible change-of-mind returns and exchanges.

Original shipping charges are non-refundable for change-of-mind returns.

Once your approved return has been received and inspected, your store credit will be issued to the email address associated with your order.

ORDER CANCELLATIONS

Custom orders are final once placed.

Preorders are final once the preorder closes or supplier merchandise has been ordered.

Requests to cancel an order simply because it has not been completed within an advertised turnaround timeframe will not be approved.

Any exceptions are at the discretion of Kye's Kameo Boutique, subject to applicable law.

ADDITIONAL INFORMATION

Kye's Kameo Boutique is a small business, and many of our products require additional time for ordering supplies, receiving shipments, designing, printing, pressing, and packaging.

We frequently work beyond our posted business hours to fulfill orders as quickly as possible.

We ask that customers carefully review product descriptions, turnaround times, and policies before completing their purchases.

By placing an order with Kye's Kameo Boutique, you acknowledge that you have been provided access to our policies and understand the stated processing times and applicable return restrictions.

QUESTIONS?

Please contact us at:

kyeskameo@gmail.com

Thank you for shopping small, supporting Kye's Kameo Boutique, and allowing us to create something special for you! 🩵

Policy effective October 27, 2026, for new purchases. All policies are subject to applicable consumer protection laws.